We're recruiting! Join our Box Office team!

We're currently looking for Telephone Box Office operators to join our growing team! Part of the service we offer our Event Organisers is the option for them to take advantage of our Telephone Box Office service, where we handle the ticket booking calls from customers on their behalf. Our Telephone Box Office team help those customers who...

Posted on Tue 16 May 2017 at 5.05PM

Protecting ticket buyers from the cyber-touts

The Digital Economy Act 2017 is a wide-ranging package of measures intended to address problems in the communications sector and digital marketplace, ranging from copyright infringement to Internet access provider service levels. The Act became law on 27th April 2017, just before Parliament dissolved to prepare for the General Election,...

Posted on Tue 16 May 2017 at 11.56AM

How secure websites benefit ticket sales

Many people are, understandably, cautious about buying online. In this increasingly digital world, customers are becoming accustomed to looking for the little green padlock or HTTPS in the address bar to determine the security of a website. Customers want reassurance that the site they're buying from is one they can trust. TicketSource...

Posted on Thu 11 May 2017 at 9.22AM

Controlling online ticket queues during peak times

Expecting a rush for your tickets? If you're anticipating an initial surge in demand for tickets for your forthcoming event, we can set up our online Waiting Room to ensure that everyone gets through the booking process as smoothly as possible, avoiding customer disappointment. How does the waiting room work? With demand for tickets...

Posted on Wed 26 April 2017 at 5.26PM

We've moved offices!

We hope you had a lovely Easter. At TicketSource we had to put the chocolate on hold for a couple of days as we spent the weekend moving to our new offices, but we did have a lovely cake to welcome us! After many years, we had finally outgrown our old offices and needed more space to expand our team and support our continued growth. You may...

Posted on Tue 25 April 2017 at 11.02AM

Which ticket scanning option is best for me?

If you've got an event coming up, you may be thinking about how you'll be checking your customer's tickets as they arrive. You want to make the process as simple as possible to avoid frustrated fans. There may be unique requirements for your events, which is why we offer a variety of ticket validation methods to suit any type of...

Posted on Wed 19 April 2017 at 2.01PM

Our Easter opening times

With Spring finally here, the Easter Bank Holiday is fast approaching! Over the Bank Holiday, TicketSource will have revised opening times for a few days: Friday 14th April: Remote cover  Saturday 15th April: 9:00AM - 5:00PM Sunday 16th April: Remote cover Monday 17th April: Remote cover There will be no telephone support, Live Chat or...

Posted on Fri 7 April 2017 at 1.55PM