Re-sending booking confirmation emails

Posted on Tue 23 November 2010 at 11.32AM
Categories: Features

If a customer contacts you because they have lost their e-tickets, you can simply resend their tickets to them through your TicketSource account.

Simply login to your TicketSource account and locate the customer booking by clicking 'Customers' | 'Find Customers'.

Under the 'Customer Bookings' tab you will be able to access the 'Actions' menu. Under this menu, select the 'View E-ticket' option

Screenshot of how to resend e-tickets

Resending customer booking emails

You will then be able to download, print or email the customer their tickets by clicking the appropriate button.

Example of resending a booking email

Please note that if a customer has lost their mobile or postal tickets, you will need to advise them to contact TicketSource for assistance.

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