Speed up your queue handling

Posted on Mon 20 July 2015 at 4.57PM
Categories: Features

If you're looking for a fast and effective way to validate tickets on the door – then look no further!

All tickets in all formats carry a QR code. If you want to accurately validate tickets against your database by barcode scanning, you can download our FREE app – TicketSource Express – which turns your smart phone into a ticket scanner.

Compatible with iPhone/iPod touch and Android devices; the camera can be used to quickly scan and validate your customers' tickets (thermal, mobile and e-tickets). The app also allows you to manually enter a customer’s booking reference for verification, as shown below.

Booking reference on scanning screen

The intelligent software ensures that booking confirmations can't be scanned more than once, preventing unauthorised entry to your event. Unrecognised booking confirmations are also visibly and audibly rejected and the software provides you with at-a-glance status updates on total, admitted and remaining tickets. Visit the App Store or Google Play to download the app for your device.

USB scanners

No barcode scanner? No problem! You can purchase USB scanners through your TicketSource account by going to Account | Add-ons where there are a number of items that can be ordered.

We can supply you with a compatible barcode scanner to use with TicketSource Express for Windows and TicketSource Express for Web that you simply plug in to your Windows or Mac desktop or laptop computer. Alternatively, you can enter the booking reference directly via your keyboard.

When logged in to your account, just go to Scan | Start Scanning Tickets to start scanning.

Alternatively, if you have no internet access at your venue, you can download TicketSource Express for Windows, which will allow you to sync your sales data in advance in order to validate tickets by scanner without needing to be online.

TicketSource Scanning Kit

Venues with multiple entry points could benefit from our ticket scanning kit which is available for hire. The device consists of a point-and-click pistol grip scanner wrapped around an iPhone. Ticket validation is facilitated via a data link to our live server using a 3G/4G mobile SIM, which is supplied as part of the package.

All tickets are scanned and validated in real time, with the outcome of each scan appearing on the scanner’s screen while the live scan report in your TicketSource account is updated instantaneously.

The solution enables you to use multiple scanners at multiple entry points, safe in the knowledge that once a ticket has been scanned and validated then the same ticket cannot be used again for admission by any scanner, at any entry point.

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