TicketSource Scores High For Customer Satisfaction, Survey Reveals

Claire Boot | Posted on Thu 14 February 2019 at 11.02AM
Categories: News
4.5/5 customer satisfaction score

Customer satisfaction is high on our list of priorities, and new research shows that’s exactly what we’re delivering.

At the end of 2018, we sent an online survey to over 1,600 of our event organisers to find out how satisfied they are with our service. The results showed 95% rated their overall satisfaction with TicketSource as 4 out of 5 or above, which produced an impressive average score of 4.5 out of 5.

The survey revealed that the most important factor for our event organisers in choosing a ticketing system is ease of use. An astonishing 98.68% of our users reported that they are satisfied with TicketSource’s usability.

"We work very hard to provide an excellent product and service to our customers,” said Terry Rosoman, Head of Marketing. “It's great to see results like this when they come through, as it makes all that hard work worthwhile.”

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