How to resend an Eticket

You are able to resend a customer's eticket through your account by following these steps:

  • Hover over the "Customers" tab at the top of the page and select the "Find Customer" option
  • Search for the customer by entering their name or booking reference number in the search box (top right)
  • Select the customer from the search results
  • It may be worth double checking that the email address supplied is correct before proceeding. You can modify the email address by clicking the "Modify Customer" button
  • If the email address is correct, click on the "Customer Bookings" tab
  • Next to the relevant booking, go to "Actions" and select "View E-ticket" from the drop down list
  • To re-send the e-ticket click the orange "Email E-Ticket" button
  • You will be given a prompt box that states "Are you sure you want to email the eticket to" Click "Yes" or "No"
  • The etickets are then sent straight to the customer

Alternatively, if you know which event they are attending:

  • Click on the dashboard icon 
  • Next to the relevant event, hover over the "Actions" button and click the "Sales Report" option
  • When you have found the customer, click on the booking reference to take you to the customers file
  • Follow the steps as described above

Category: Managing Bookings

Keywords: e-ticket, eticket, resend

Last modified on Wed 10 April 2019