If a customer has not received their posted tickets or tickets by text

Please Note - These articles are for the use of Event Organisers only

Learn more about Postal or Text tickets


If a Customer has not received their mobile ticket or postal ticket/wristband, they will need to contact TicketSource directly.


We can be contacted by phone on 0333 666 4466 or by email support@ticketsource.co.uk

Full list of contact details can be found within the Help page on our website


Where possible, we will re-issue tickets but if we are unable to re-send via the original delivery method, an e-ticket will be issued in its place. If the customer does not have an email address or is unable to print their e-tickets, we will advise them to proceed to the venue with the booking reference and a form of ID. Alternatively, if the customer can download PDF documents to their phone, we would advise them to show the tickets on their device as they arrive.


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Don't forget, you can get in touch with us at support@ticketsource.co.uk or by calling 0333 666 4466 Monday to Friday 9 am – 7 pm and Saturday 9 am – 5 pm.

Category: Managing Bookings

Keywords: e-ticket, missing, not delviered, received, sms

Last modified on Tue 16 April 2019