Event is live but not showing on your public sales pages

Please Note - These articles are for the use of Event Organisers only

Learn more about making your events Public


This article will aim to show you why your event may not be showing on our public sales pages. Here's what you will learn





Manually Hidden Events


If your event is live but not showing on the public-facing pages, it is likely that the event is hidden from public searches.  


To change this setting, follow the instructions below:


  1. Go to 'Events' and select 'Modify Event'
  2. Choose the relevant event
  3. In the 'Event' column click 'Modify'
  4. Select the 'Advanced Settings' tab
  5. Next to 'Search Criteria' ensure the 'Show event in public searches/event listings pages' box is ticked
  6. Click 'Save Changes'

Your event should now appear on our public sales pages and will show on your public-facing homepage.


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Other Causes

If your event still hasn't shown up after a few minutes, there are a couple of other things you can do to try and make the event appear:

  1. Go to 'Events' and select 'Modify Event'
  2. Choose the relevant event
  3. In the 'Event' column click 'Modify'
  4. Delete the event name and manually re-type it in
  5. Press 'Save Changes'
  6. In the 'Venue' column click 'Modify'
  7. In the Google Map area, adjust the red pin on the map and press 'Save Changes'

Your event should now show up on our public sales pages. If after a few minutes it hasn't then please get in contact with our friendly Technical Support Team.


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Tips



You can hide your events from the public by following the same procedure:

  1. Go to 'Events' and select 'Modify Event'
  2. Choose the relevant event
  3. In the 'Event' column click 'Modify'
  4. Select the 'Advanced Settings' tab
  5. Next to 'Search Criteria' untick the 'Show event in public searches/event listings pages' checkbox
  6. Confirm you are happy to hide the event from the public
  7. Click 'Save Changes'


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Don't forget, you can get in touch with us at support@ticketsource.co.uk or by calling 0333 666 4466 Monday to Friday 9 am – 7 pm and Saturday 9 am – 5 pm.

Category: Managing Events

Keywords: event, public, sales page

Last modified on Thu 18 April 2019