If your thermal ticket printer is not printing all tickets:
Please ensure you have the latest version of TicketSource PrintServer installed. To do this;
- Open up TicketSource PrintServer on your computer
- The current version will be showing in the title bar
- Go to 'Update Checker' and select 'Check for Updates'. If you need to update PrintServer you will prompted to do so
If you are using a Dymo ticket printer, ensure that you have the latest Dymo ticket template selected within the TicketSource PrintServer software. Go to;
- 'Printer Settings' | 'Ticket Template Section'
- Select V.4.0 white thermal ticket stock for Dymo (106x62mm)
Alternatively, please contact the Technical Support Team on 029 2071 3200.